LISTEN UP!
Contracting the services of The Red Ink Society implies acknowledgement and acceptance of the terms and conditions as detailed in this document. It also demonstrates supreme wisdom and excellent taste.
MAKE YOUR CHOICE
The Red Ink Society will advise the client as to the most appropriate service for his/her project. However, the customer is responsible for selecting the services he/she deems appropriate to his/her specific needs. The Red Ink Society will not take responsibility if the service provided does not meet the customer's specific requirements. The Red Ink Society is also available to render advice concerning paint colors and political candidates.
JUMPY JARGON
If the customer needs The Red Ink Society to use any specific terminology in any of its services, the customer is responsible for providing The Red Ink Society with any relevant glossaries, dictionaries, phone books, user’s manuals, lost dog notices, and/or reference materials. If none of these are provided, the editor/reader will use the terminology he/she deems appropriate to the assignment, according to his/her professional judgement.
ONE, TWO, THREE...
Word count is taken from the initial document and is determined by use of software when possible. A page is defined as 300 words. There is no minimum order for copy editing; proofreading has a minimum order of 4 pages.
TURN AROUND, TURN AROUND, TURN AROUND
Turn-around time will be explained in the quotation. Most commissions require at least 5 days. A surcharge will be applied to all rush orders in the amount of $5 or 20% of the total price, whichever is larger.
YOUR MATERIAL IS YOURS (COPYRIGHT INFO)
Our clients retain copyright, ownership, intellectual property, and control over all materials submitted to us, including any documents subsequently created, developed, or conjured by us. We assume no liability for the infringement of third party copyright in the content of our clients' documents. It is the client's sole responsibility to properly research and include all acknowledgments and citations within their text. It is the sole responsibility of the customer to abide by the copyright laws of the world and multiverse. The customer shall not make The Red Ink Society responsible for the breach of copyright laws by the use of their services. Where copyright exists in texts presented for service by The Red Ink Society, the customer warrants that all the necessary consents have been obtained for such a service to be carried out.
SHHHH! PRIVACY INFO
The Red Ink Society will not disclose any proofreading or editing job to potential customers, outside agencies, adoring fans, or other individuals without the explicit consent of the customer, except where required by law.
“QUOTES”
After being contacted by the customer, we will elaborate a quotation with detailed information about the services requested. Quotations are not binding, and they will only be deemed a contract once they have been accepted and signed by both the customer and the representative of The Red Ink Society. Electronic signature via e-mail will be considered binding. Quotations are valid for a period of 15 days from their preparation date. Use of expired quotations may result in rapid hair loss, palpitations, or altered level of consciousness. See your doctor if you have any of the above conditions. The starting date of a project will be the same as the date of acceptance of a quotation. Any quotation accepted after 1700 hours will be considered to have been accepted the following business day.
SPEEDY DELIVERY
The Red Ink Society will make every reasonable effort to meet agreed delivery dates specified on a contract. However, completion dates are only best estimates, and The Red Ink Society will not be liable for the consequences of any delay. The Red Ink Society reserves the right to modify delivery dates, if necessary; in which case, the customer will be notified in advance. Late deliveries shall not entitle the customer to withhold payment for any work completed. The Red Ink Society shall not be made responsible, under any circumstances, for the consequences of any delays or delivery problems resulting from a mistake made by suppliers, subcontractors, delivery services, or adverse conditions. Final documents can be sent by e-mail or customer-arranged courier service (USPS, UPS, NASA, carrier pigeon, etc.). Any courier service costs incurred will be met by the customer, and the delivery time necessary for this service will be taken into account in the final delivery date of the project.
CHANGING HORSES MIDSTREAM
The Red Ink Society reserves the right to apply a surcharge to the quoted price if the customer makes any changes to the original project once the work has been initiated. Any cancellations of projects already commissioned by the customer will require a written, hard-copy confirmation on the part of the customer, as well as a notification by e-mail. The Red Ink Society reserves the right to issue an invoice and a letter of perturbed sentiment for all work completed up-to and including the cancellation date and for any other additional costs that may have been incurred as a result of such cancellation. The Red Ink Society will notify the customer, as soon as possible, of any circumstances which could prevent The Red Ink Society from supplying the requested services. The Red Ink Society will then do everything possible, within reason, to help the client and find an alternative solution. The Red Ink Society reserves the right to subcontract, if necessary, any or all work to be performed, to other professionals who fulfill our quality requirements.
WHAT COLOR IS YOUR MONEY?
All prices are in USD. Customers are responsible for any and all transfer, currency exchange, PayPal, or other fees.
PAY UP
A 50% deposit is due at signing, with the remainder due immediately upon delivery. Under certain circumstances, an invoice will be issued upon delivery of final documents. Bank transfer and cash are the preferred methods of payment. Customers may pay in fine chocolate or via PayPal, with prior approval from The Red Ink Society. Any bank charges incurred related to the payment of services are the responsibility of the customer. Checks are accepted on a case-by-case nature. Returned checks will be subject to a $40 returned check fee.
DEBT COLLECTION FROM SCURVY KNAVES
A weekly penalty fee will be applied to delayed payments. A $5 or 2% surcharge, whichever is larger, will be added to the total sum of the original invoice for the first week of delay in payment. For every subsequent week without payment, another 2% will be added to the outstanding value of the previous week until payment has been received in full. If The Red Ink Society hires the services of a lawyer or a debt collection agency in order to claim an outstanding payment from a customer, any related costs or commissions derived from such service will be the responsibility of the customer.
COMPUTERS CAN BE TRICKY BEASTS
The Red Ink Society is neither responsible nor liable for any damage to computer hardware, software, websites, content, or other assets arising from the distribution of computer viruses.
NO
The Red Ink Society endeavors to offer quality services and guarantees that all services provided will be carried out by professional proofreaders, writers, editors, etc., who fulfill our quality requirements. However, The Red Ink Society cannot guarantee completely error-free documents. The Red Ink Society will correct any errors free of charge.
PUTTIN’ THE FUN INTO REFUNDS
All clients must acknowledge and agree to our refund policy: all editorial and consulting services are performed to the best of our abilities, begin immediately upon ordering, and will be rendered in good faith. In the event a document submitted for editing or proofreading fails to meet the client's requirements after re-editing or re-proofreading, we offer a refund of up to 100% on a case-by-case basis. All incurred fees (courier services, etc.) are the responsibility of the customer regardless of project refund. No returns, service credits, frequent flyer miles, or refunds will be issued for editing services cancelled by the customer. The client has seven days from receipt of the completed assignment to notify The Red Ink Society in writing of any mistakes or omissions in the delivered work or of any other issues related to the provision of services. The Red Ink Society will then make all necessary corrections without any additional cost and within a reasonable amount of time, provided those issues are justified.
HELLO, OFFICER
The customer is responsible for making certain the documents provided do not include content which could constitute a breach of law. The Red Ink Society shall not be required to work on any materials which in its opinion are or may be of an illegal, libelous, inflammatory, treasonous, terroristic, or pouty nature. The Red Ink Society reserves the right to refuse certain texts, projects, fonts, document types, and assignments without having to give any due reason.
